Frequently Asked Questions
All your questions about bg371, answered here
From deposits and withdrawals to VIP benefits and KYC verification — everything you need to know about bg371 is on this page.
When using bg371, small questions often come to mind — how do I withdraw bonus money, when will I get my VIP cashback, or what documents do I need? On this FAQ page we have organised the most frequently asked questions from players in Bangladesh into four categories — withdrawals, the VIP program, identity verification, and deposits. Each answer is concise and straightforward so you can make decisions quickly. If you cannot find the answer to your question, our 24/7 support team is always here to help.
Frequently Asked Questions
Withdrawals
Welcome bonus funds at bg371 cannot be withdrawn directly — you must first meet the wagering requirement. You become eligible for withdrawal once you place bets totalling 10 times the bonus amount. For example: if you receive a ৳1,000 bonus, you need to wager a total of ৳10,000. Once the requirement is met, submit a withdrawal request from your account as normal.
Withdrawals at bg371 are processed very quickly. Once your request is approved, the money will reach your bKash, Nagad, Rocket, or Upay account within 1 hour. The same timeframe applies to bank transfers. Having your account verified in advance makes the process even smoother.
Yes, bg371 runs 24 hours a day, 7 days a week. Whether it is night or a public holiday, you can submit a withdrawal request at any time and receive your money within 1 hour. Our payment team is active around the clock, so there are no delays.
"Pending" means your request is being processed. This usually does not last more than 1 hour. If the status still has not changed after that, email [email protected] or contact us via live chat — our support team will look into it promptly. Having your transaction ID on hand will help resolve the issue faster.
The minimum withdrawal amount at bg371 is ৳1,000. Requests below this amount will not be accepted by the system. This limit applies to all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer alike.
VIP Program
VIP tier progression at bg371 depends on how regularly you play. The more consistently you play, the faster you can move from Bronze to Silver and from Silver to Gold. Your account activity is monitored automatically, and you will receive a tier upgrade notification once you qualify.
Each week you receive a fixed percentage of your net loss back as cashback. The Bronze tier offers up to 0.3%, Silver offers up to 0.7%, and Gold offers up to 1.0% weekly cashback. At the end of each week, the cashback amount is added directly to your balance.
In addition to weekly cashback, VIP members receive special promotional offers, faster withdrawal priority, and dedicated support assistance. Reaching the Gold tier opens up the possibility of exclusive bonuses and invitations to special events. Contact our support team for the full list of VIP benefits.
bg371 has three VIP tiers. Bronze is the starting level — up to 0.3% weekly cashback. Reaching Silver gives you up to 0.7% cashback along with additional benefits. Gold is the highest tier — up to 1.0% cashback and the most exclusive benefits. Playing regularly at each level steadily increases your rewards.
Staying active regularly is important to maintain the Gold tier. Extended periods of inactivity may trigger a tier review. For regular players, however, this is not a concern. Contact our support team for more details on your tier status and cashback.
Identity Verification (KYC)
KYC, or identity verification, is essential for the security of your account. It ensures that only you can access your account and that no unauthorised third party can access your funds. It also helps prevent fraud and money laundering, creating a safer environment for all players.
A National ID card (NID) is the most commonly accepted document. A valid passport or driving licence is also acceptable. In some cases, proof of payment method (such as a name match with your bKash or Nagad account) may be requested. Photos of documents must be clear and legible.
KYC verification is typically requested before your first large withdrawal or if any unusual activity is detected on your account. In some cases, completing verification right after registration is recommended so there are no delays later. Verifying early also makes the withdrawal process faster.
bg371 uses full SSL encryption technology to keep all personal information secure. Your identity documents are not shared with any third party. For full details on how information is collected, stored, and used, visit our privacy policy page.
Yes, this is very important. The name on your bg371 account must exactly match the name on your bKash, Nagad, Rocket, or Upay account. For bank transfers, the name must match your bank account. A name mismatch may cause complications with the withdrawal process.
How to Deposit Money
Most deposits are credited instantly. Occasionally a network issue may cause a short delay. Wait 5–10 minutes and refresh the page. If it still has not appeared, contact [email protected] with your payment transaction ID and a screenshot — the support team will resolve the issue quickly.
Log in to bg371, go to the deposit page, and select bKash. Send the payment from your bKash app to the number shown there. Make sure to enter the reference number or transaction ID correctly during payment. The minimum deposit amount is ৳300. Once the payment is complete, your balance will be updated within a few minutes.
The minimum deposit at bg371 is ৳300. This limit is the same for all payment methods — bKash, Nagad, Rocket, Upay, and bank transfer. With just ৳300 you can start enjoying the full platform including the welcome bonus.
bg371 does not charge any deposit fees of its own. However, your payment service provider — such as bKash or Nagad — may apply charges according to their own transaction terms. It is a good idea to check your payment provider's terms before making a deposit.
Yes, the minimum deposit is the same for Nagad, Rocket, Upay, and bank transfer — ৳300 across the board. For bank transfers, major Bangladeshi banks such as Dutch-Bangla, BRAC, or Sonali Bank can be used. Instructions for each payment method are listed separately on the deposit page.
Have more questions?
We are ready to help
The bg371 support team is available in Bengali and English seven days a week, 24 hours a day. Contact us via live chat or email for fast, direct assistance.
Log in to bg371