bg371's Privacy Policy & Data Protection

1. Scope and Applicability of This Policy

This privacy policy applies to all bg371 services, websites, and mobile platforms. It governs every information-related activity of anyone who uses or intends to use bg371's services. Services covered include account registration, login activity, financial transactions (bKash, Nagad, Rocket, Upay, bank transfer), game participation, live casino, cricket betting, slot games, and customer support services.

If you disagree with any part of this policy, please refrain from using our services. We may update this policy from time to time; in that case, you can check the date published on the website to learn about the latest version.

2. Information We Collect

2.1 Information Provided Directly by You

When you register with bg371 or use our services, we may collect the following information:

• Full name and date of birth (for age verification — services are provided only to those aged 21+)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay numbers or bank account details
• Information provided when contacting customer support

2.2 Automatically Collected Information

We may automatically collect the following from your device and browsing activity:

• IP address and device type
• Browser and operating system information
• Time spent on the website and list of pages visited
• Login and logout timestamps
• Data collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may sometimes collect information through trusted verification service providers. These third parties always comply with applicable privacy laws.

3. Purpose of Using Your Information

bg371 uses collected information only for the following lawful purposes:

• To create, manage, and secure accounts
• To process financial transactions — completing deposits and withdrawals
• To meet anti-money laundering (AML) and fraud prevention obligations
• To provide 24/7 customer support — in Bengali and English
• To create a personalised gaming experience and share relevant offers
• To diagnose and resolve technical issues on the platform
• To enforce responsible gaming policies and ensure user safety
• To comply with applicable laws and regulations

We never sell your information to third parties for marketing or advertising purposes under any circumstances.

4. Information Sharing and Disclosure

bg371 keeps your personal information confidential. Information is not shared except in the following limited and specific circumstances:

4.1 Service Providers

Necessary information may be shared with trusted service providers for processing financial transactions, managing payment gateways, and maintaining technical infrastructure. These providers operate under our direction and are contractually bound to protect the confidentiality of information.

4.2 Legal Obligations

If a court or competent authority issues a lawful order, required information may be provided. In such cases, we will always attempt to notify you, if the law permits.

4.3 Fraud and Security

Limited information may be shared with security partners to prevent fraud, ensure account security, or address cyber threats.

5. Data Security Measures

bg371 uses industry-standard security technology to protect your personal and financial information:

• SSL/TLS Encryption: All data transfers between you and our servers go through encrypted channels.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Access Controls: Only authorised personnel can access the necessary information.
• Security Monitoring: System activity is continuously monitored to detect suspicious behaviour.
• Firewall & Anti-Fraud Systems: Advanced technology is used to prevent unauthorised access.

We acknowledge the reality that no method of transmitting data over the internet is completely secure. We therefore encourage you to keep your account password confidential and to contact us immediately if you notice any suspicious activity.

6. Cookies Policy

bg371 uses cookies and similar tracking technologies to improve your browsing experience. The types of cookies are as follows:

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are required to maintain login sessions and manage security features. These cookies cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferences and settings (such as language selection). They make your experience easier and more convenient.

6.3 Analytics Cookies

General statistics are collected to analyse and improve website usage. This information is anonymous and is only analysed at an aggregate level. You can disable these cookies by changing your browser settings if you wish.

7. Data Retention Period

bg371 retains your personal information only for as long as necessary. The specific retention period is determined based on the following factors:

• All relevant information is retained while your account is active.
• Even after an account is closed or deactivated, information may be retained for a set period to meet legal and regulatory obligations.
• Financial transaction records are generally retained for the long term in line with financial laws.
• Information may be retained for a longer period if needed to resolve legal disputes.

Once the retention period ends, information is securely deleted or anonymised.

8. Your Rights

As a bg371 user, you have the following rights regarding your personal information:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If your information is inaccurate or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances, you can request that your information be deleted, subject to legal obligations.
• Right to Restrict Processing: In specific cases, you can ask to limit how your information is processed.
• Right to Lodge a Complaint: You have the right to raise a complaint about a violation of this policy.

To exercise these rights or to ask any questions, email us at [email protected]. We generally try to respond as quickly as possible.

9. Protection of Minors

bg371 is strictly an adult platform. Services are provided only to those aged 21 or above. We do not knowingly collect any personal information from minors. An age verification process is conducted at the time of registration.

If a parent or legal guardian suspects that their child has provided information on our platform, please contact us immediately at [email protected]. We will promptly take steps to delete that information.

10. Third-Party Services & Links

The bg371 platform may have connections to third-party services related to payment gateways. These third parties have their own privacy policies and are responsible for how they manage their information. bg371 is not responsible for the actions of third parties.

Payment services such as bKash, Nagad, Rocket, and Upay follow their own privacy policies. It is advised to read the relevant service provider's policy before making financial transactions.

11. International Data Transfers

Although bg371's services are centred on Bangladesh, some information may be stored on international servers as operational requirements demand. In such cases, we ensure that:

• The servers to which data is transferred meet appropriate security standards.
• The necessary contractual guarantees for data protection are in place.
• The confidentiality of your information is maintained in accordance with the standards of this policy.

12. Policy Changes and Updates

bg371 may revise this privacy policy from time to time. Changes may be made due to service improvements, the use of new technologies, or legal changes. For significant changes, we will:

• Publish the date of the new policy on the website.
• Notify registered email addresses where necessary.
• Seek consent again for important changes.

Continuing to use the service after any changes will be considered acceptance of the new policy. It is therefore advised to check this page regularly.